MUHAMAD RIDHO MAULANA MUSTAQIM

• I'm trusted and tasked to join Infranexia as part of Telkom’s Mobility Program, continuing my role with a focus on fiber infrastructure, network maintenance, and performance optimization following the company’s structural reorganization.
• Oversaw and supported deployment of new fiber networks worth IDR 31B, and IDR 900M in maintenance operations across multiple regional sites.
• Supervised over 30 nodeB fiberization projects (total value >IDR 3B) and assisted in maintenance of 190+ nodeB (BTS) assets to ensure stable connectivity.
• Unified OLT alarm systems from several Telegram groups into one centralized platform using Python, Selenium, and Linux servers, improving response coordination.
• Automated ticket monitoring dashboards by integrating data from two internal apps using Python + Google Sheets scripts, cutting report generation time from 30–60 min to <1 min.
• Developed and deployed a KPI Underspec Bot, reducing underspec rates from 0.2% to below 0.1%.
• Maintained a Linux-based server supporting the OLT Alarm and KPI Bots, and introduced a cron-triggered auto-restart system, which cut downtime from 12–20 hours per week to near zero during frequent power outages.
• Supervised over 30 personnel, including internal staff and third-party contractors, ensuring efficient operations, service quality, and KPI compliance across multiple maintenance zones.
• Managed a monthly operational budget of IDR 13 million, strategically allocating resources to sustain network performance and maintenance activities across the region.
• Led initiatives to reduce fiber optic network disruptions through enhanced preventive maintenance and coordination efforts, resulting in a ~50% drop in incident rates within six months.

• I was tasked in a fiber network infrastructure team as a Maintenance and Network Planning Officer.
• Managed the maintenance and installation of over 100 OLTs and 400 card modules, valued at approximately IDR 7.1B, ensuring consistent network performance and achieving critical KPI targets above 100%.
• Optimized fiber cable distribution maintenance processes, reducing capex costs by 2.8% (IDR 8.9B → IDR 8.7B).
• Achieved a 4.32% reduction in fiber cable installation capex costs (IDR 29.7B → IDR 28.4B) by addressing inefficiencies during DRM and post-installation evaluations.
• Supervised and coordinated a team of 30+ personnel, including internal staff and third-party contractors.
• Consistently maintained over 105% compliance with monthly KPI targets for active and passive devices.
• Minimized service disruption losses for VIP clients by implementing proactive maintenance and rapid response strategies, achieving VIP ticket KPIs of 90–100%.
• Maintained an internal cloud-based Linux server supporting Alarm Bot for OLT.

• Analyzed sales and network data to identify potential business clients and opportunities, leveraging QGIS to map network coverage and 5,450+ Points of Interest.
• Monitored daily sales performance; contributed to achieving IDR 22.62B (target: IDR 21.53B) in May 2023 (YTD).
• Compiled weekly reports on potential and existing revenue; maintained client databases and supported Account Managers with technical & data-driven materials.
• Standardized daily sales reports and visualized key metrics via geospatial maps and dashboards to support strategy.

• Completed 1.5-month intensive training by TNI AU, TNI AD, and Telkom mentors: time management, discipline, teamwork, and leadership.
• Gained foundational Telkom operational knowledge and built resilience, adaptability, and leadership skills.

Took a physical health break and completed several courses including a 6-month data science bootcamp, achieving top performance in the program.

• Served as section lead, managing staff-level responsibilities and overseeing an annual budget of ~IDR 2B.
• Maintained onsite Windows Server and local IT for ~25 devices; ensured backups and continuity.
• Processed 2020 Census data for Pohuwato Regency (80K+ residents) including data entry, cleaning, validation, and serving.
• Led a 40+ person team for mapping; delivered publications and infographics ahead of schedule.
• Delivered 15 infographic projects and reduced printing costs by 14% through negotiation and process improvements.